FAQs

HOW TO PLACE AN ORDER? 
Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process. 

WHICH METHODS OF PAYMENT DO YOU ACCEPT? 
We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).  

HOW SAFE IS MY PERSONAL INFORMATION? 
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy. 

HOW DOES SHIPPING WORK? 
We have multiple Warehouses with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from Switzerland. 

We provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship directly from Switzerland, your item may take 6-8 days to arrive. Please do not panic if it does not show up immediately, it's on its way :)

For more information on shipping check out our shipping & delivery page.

WHAT IF I NEED SOMETHING? 
No worries! Contact us and we'll guide you through the process to send the item back. 

CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.
    
WHAT ARE THE BENEFITS OF GLOWING GLOBS?
Our Glowing Globs can be used for a various number of reason. Main reason being it is just so fun to play with! They help with boredom as you can relax anywhere from places like your bed and just throw them up in the ceiling and catch.
    
DO THESE BALLS HELP WITH STRESS?
They sure do! Our Glowing Globs can also be used for decompression so, you can squeeze these balls to relieve any stress and anxiety you may face.
    
HOW LONG DO THEY STICK FOR?

The balls tend to stick for 3-15 seconds. Challenge yourself and throw as many as you can, as fast as you can and try catch them all! If you find them to be too sticky at first, wash the balls and then proceed try them out. 

In the beginning, they will be very sticky, so make sure you roll them around the carpet or the bedsheets so they won't attach to the ceiling for too long. :)